Terms of Service

Diamond Detail is a mobile detailing service based in Massachusetts · New Hampshire · Maine · Rhode Island. We travel to your location within the surrounding towns and communities. If you are outside our standard service radius, a travel fee may apply.

You are responsible for providing the correct address and ensuring the vehicle is accessible at the scheduled time.

Because we are a fully mobile service, a water source and a standard electrical outlet must be provided at the detail location. We bring all professional equipment, products, and tools — but we need your utilities to power our equipment and rinse your vehicle.

If water or power is not available at the time of the appointment, we may not be able to complete the service, and the appointment may need to be rescheduled. In some cases, a service fee may apply for the wasted trip.

Please ensure the electrical outlet provided is in safe, working condition and can handle standard detailing equipment. If an outlet is not functioning or safe to use, the service may be delayed or rescheduled at no fault of Diamond Detail.

Scheduling: Appointments are confirmed once we reach out to you after your booking request is submitted. We'll work together to lock in a date and time that fits your schedule.

Cancellations: Life happens — we ask for at least 24 hours' notice if you need to cancel or reschedule. This allows us to offer the slot to another customer.

Late cancellations or no-shows: Cancellations made within 12 hours of the appointment, or no-shows where we arrive and cannot perform the service, may be subject to a $25 service/trip fee.

Weather: Exterior detailing is weather-dependent. If conditions (rain, freezing temperatures, etc.) prevent us from delivering quality results, we'll proactively reschedule with you at no charge.

Pricing is based on the package selected and your vehicle size (Small Car, SUV, or Large SUV/Truck). Final pricing is confirmed at the time of booking. For heavily neglected vehicles requiring deep cleaning or restoration work, prices may exceed the starting rates — we'll always communicate this clearly before beginning work.

Add-on services (pet hair removal, stain removal, engine bay cleaning, etc.) are priced separately and will be discussed before being performed.

Payment is due upon completion of the service unless otherwise arranged. We accept cash, card, and digital payment methods.

We take pride in delivering premium results, but it's important to understand that not all stains, odors, scratches, or imperfections can be fully removed. We will always be honest about what is achievable before starting any work.

Existing damage, prior repairs, faded paint, permanent stains, or deeply embedded contamination may limit results. Diamond Detail is not liable for pre-existing damage or conditions that existed before the service was performed.

While we take every precaution when working on your vehicle, Diamond Detail is not responsible for damage caused by pre-existing conditions, faulty or aged components (such as peeling clear coat, brittle plastics, or failing electronics), or issues that cannot be detected prior to service.

By booking a service, you acknowledge that your vehicle is in a condition safe to detail and that you have disclosed any known issues, sensitive materials, or aftermarket modifications that could be affected by standard detailing processes.

If you have any questions about these terms, your booking, or our services, we're happy to help.

Phone: (781) 205-8705

Instagram: @diamonddetail95

Service Area: Massachusetts · New Hampshire · Maine · Rhode Island & surrounding towns